1. Scope These General Terms and Conditions (“GTC”) apply to all contracts between Endzone Fribus, Im Stadtwald 1, 9400 Rorschach, Switzerland (hereinafter the “Provider”) and its customers (hereinafter the “Customer”) regarding consulting and coaching services as well as digital content. Any deviating terms and conditions of the Customer shall not apply unless expressly agreed in writing. --- 2. Provider’s Services The Provider delivers individual consulting and coaching services in the field of building fashion brands, as well as digital content (e.g., PDFs, e-books, overviews, video content). The collaboration may include, among other things: * 1:1 consulting / coaching * strategic consulting * provision of digital content * ongoing support and communication No specific economic or entrepreneurial success is guaranteed, as such success depends on numerous external factors outside the Provider’s control. However, the Provider guarantees the joint creation and publication of two collections, provided the Customer fulfills the required cooperation obligations. --- 3. Conclusion of Contract A contract is concluded by: * submission of an offer in PDF form * signature by the Customer (manual) * acceptance by the Provider By signing, the Customer acknowledges these GTC as binding. --- 4. Prices and Payment Terms All prices are agreed individually and, unless otherwise stated, are in Swiss francs (CHF). The following payment methods are available: * one-time payment by bank transfer * installment payments via GoCardless (monthly direct debit) Payment is due in advance. In the case of installment payments, the Customer is obliged to pay the agreed monthly installments on time. If the Customer is in default of payment, the Provider is entitled to suspend services until payment has been received. --- 5. Right of Withdrawal & Refund Policy Customers have a 14-day right of withdrawal from the date the contract is concluded. After the collaboration has begun, there is no entitlement to a full refund in the event of withdrawal. In this case, 50% of the amounts already paid will be retained to cover services already rendered, preparation efforts, and provided content. Digital content is deemed delivered upon provision. --- 6. Customer’s Cooperation Obligations The Customer undertakes to provide all information necessary for the performance of services completely and truthfully and to actively cooperate in the collaboration. Delays or limitations resulting from a lack of cooperation shall not be the responsibility of the Provider. --- 7. Communication & Implementation The collaboration may take place via, among other channels: * Zoom * WhatsApp * member area / client portal The Customer expressly agrees to this form of communication. --- 8. Liability The Provider shall only be liable in cases of intent or gross negligence. Liability for indirect damages, consequential damages, lost profits, or lack of results is excluded to the extent permitted by law. The Provider assumes no liability for decisions or actions taken by the Customer based on the consultation. --- 9. Copyright & Rights of Use All provided content (texts, PDFs, videos, concepts) is protected by copyright. The Customer receives a non-exclusive, non-transferable right of use for personal purposes only. Any distribution, reproduction, or publication without the Provider’s prior written consent is prohibited. --- 10. Term & Termination The contract term results from the individual agreement. Ordinary termination during the agreed term is excluded unless otherwise agreed in writing. The right to terminate for cause with immediate effect remains unaffected. --- 11. Data Protection The Provider’s current privacy policy applies and forms an integral part of these GTC. --- 12. Governing Law & Jurisdiction Swiss law shall apply exclusively. The place of jurisdiction for all disputes is St. Gallen, Switzerland. --- 13. Severability Clause If individual provisions of these GTC are wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.